Return & Refund Policy

At GENZFACTORY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must:

• Be unused and unwashed

• Be in original condition

• Include original tags and packaging

Items damaged due to customer misuse are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchange Policy

We only replace items if they are defective, damaged, or if you received the wrong product.

Non-Returnable Items

• Sale items

• Gift cards

• Customized or personalized products

Shipping Costs

Customers are responsible for return shipping charges unless the wrong or damaged product was delivered.

Contact Us

For return or refund requests, please contact us through our store’s Contact Us page or email our support team.