Shipping Policy

Thank you for shopping with GENZFACTORY. We are committed to delivering your orders safely and on time.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or holidays may take additional processing time.

Shipping Time

Estimated delivery time:

• Standard Delivery: 4–7 business days

• Metro Cities: 3–5 business days

Delivery times may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.

Delays

Unexpected delays may occur due to weather conditions, courier issues, festivals, or high order volumes. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address and contact details are correct while placing the order. GENZFACTORY is not responsible for delivery issues caused by incorrect information provided by customers.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery confirmation so we can assist you.

Contact Us

For any shipping-related questions, please contact us through our Contact Us page.